Roll96 is committed to protecting the privacy and personal data of every member in Malaysia. This policy clearly outlines how we collect, use, store, and safeguard your information in accordance with applicable laws.
Roll96 respects the privacy rights of every member. This Privacy Policy has been drawn up in accordance with Personal Data Protection Act 2010 (PDPA) Malaysia and international data protection best practices. Your personal data will not be sold to any third party for marketing purposes without your consent.
Welcome to the Privacy Policy Roll96, a Malaysian online betting platform operating under a valid licence. This document explains how Roll96 ("we", "the company") collects, uses, discloses, and protects your personal information when you use our website, mobile application, or any services we provide ("Platform").
This Privacy Policy applies to all users of the Roll96 Platform, including website visitors, prospective members, and registered members. By using our Platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any of the terms herein, please discontinue use of our Platform.
This Privacy Policy should be read together with Terms & Conditions and policies Responsible Gaming Roll96, forming a comprehensive protection framework for every one of our members.
Roll96 collects various types of information to ensure our services run smoothly, securely, and in compliance with regulatory requirements. The information we collect can be grouped into the following categories:
| Data Category | Example | Requirements |
|---|---|---|
| Identity | Name, IC number, date of birth | Mandatory — for registration |
| Contact | Email, phone | Mandatory — for communication |
| Finance | Bank account number, TnG eWallet | Mandatory — for payments |
| Technical | IP address, browser type | Automatic — for security |
| Usage | Game history, betting records | Automatic — for service improvement |
| Marketing | Communication preferences, promotional responses | Optional — consent-based |
Roll96 uses your personal data for the following purposes, all of which are legally valid and necessary to deliver a high-quality service to our members:
You may opt out of marketing communications from Roll96 at any time by clicking the "unsubscribe" link in our emails, or by contacting our support team. Requests will be processed within 5 business days.
All personal data processing carried out by Roll96 is based on at least one valid legal ground under Malaysia's PDPA 2010:
Roll96 does not sell your personal data to any third party. However, we may share your data with specific parties in limited circumstances as follows:
We work with a carefully selected network of trusted third-party service providers to help operate our Platform. These include payment processors for Touch 'n Go eWallet, GrabPay, and FPX banking; cloud service providers that store your data securely; and identity verification companies for the KYC process. All providers are bound by strict confidentiality agreements and are only permitted to process your data for specified purposes.
Roll96 may disclose your personal data to Malaysian government authorities, regulatory bodies, or law enforcement agencies when required by law, court order, or a valid official investigation. We will notify you of any such disclosure unless prohibited by law.
In the event of a merger, acquisition, or sale of Roll96's assets, your personal data may be transferred as part of that transaction. You will be notified in advance and your rights under this Privacy Policy will continue to be protected.
If your data needs to be transferred outside Malaysia — for example, to international cloud servers — Roll96 ensures an equivalent level of protection to the PDPA 2010 is applied through lawful data transfer agreements and appropriate safeguarding mechanisms.
Roll96 implements a range of robust technical and organisational security measures to protect your personal data from unauthorised access, loss, misuse, or disclosure:
While we take all reasonable steps to protect your data, no system is entirely risk-free. In the unlikely event of a data breach that affects your rights, Roll96 is committed to notifying you and the relevant authorities within the timeframe required by law.
Roll96 retains your personal data only for as long as necessary for the purposes outlined in this Privacy Policy, or as required by Malaysian law. The following are our general data retention guidelines:
Once your data is no longer needed, Roll96 will securely delete or anonymise it in accordance with approved data disposal procedures.
As a data subject in Malaysia, you have the following rights regarding your personal data held by Roll96. We fully respect and facilitate the exercise of these rights:
You have the right to request a copy of the personal data we hold about you. Roll96 will provide this within 21 business days.
If your data is inaccurate or incomplete, you have the right to request a correction promptly and at no charge.
You may request the deletion of your personal data, subject to any legal retention requirements still in force.
You have the right to object to the processing of your data for direct marketing purposes at any time, without needing to provide a reason.
You have the right to receive your personal data in a machine-readable format for transfer to another party.
In certain circumstances, you may request that we limit how we process your data while an issue is being resolved.
To exercise any of the rights above, please contact the Roll96 Data Protection Officer (DPO) by email at privacy@roll96.my or via our platform's live chat. Please specify the right you wish to exercise and your identifying information. We will respond within 14 business days.
The Roll96 Platform uses cookies and similar tracking technologies to enhance your experience, ensure security, and understand how users interact with our platform. Cookies are small text files stored on your device by your web browser.
You can manage and control cookies through your web browser settings at any time. Please note that disabling essential cookies may affect the functionality of the Roll96 Platform. For more information on managing cookies in popular browsers such as Chrome, Firefox, and Safari, please refer to your browser's support documentation.
The Roll96 Platform may contain links to third-party websites or services for your convenience. This Privacy Policy does not apply to those third-party sites, and Roll96 is not responsible for their privacy practices or content.
We encourage you to review the privacy policy of every website you visit, especially before providing any personal information. The presence of a link on the Roll96 Platform does not constitute our endorsement or verification of that website.
Roll96 strictly prohibits use of the Platform by individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe a child has registered an account on Roll96 or provided us with their personal data, please contact us immediately at privacy@roll96.my and we will take immediate action to delete the data and close the account in question.
Roll96 has appointed a Data Protection Officer (DPO) responsible for ensuring compliance with this Privacy Policy and PDPA 2010. If you have any questions, concerns, or complaints regarding your privacy or personal data, please do not hesitate to contact us:
If you are not satisfied with our response, you have the right to lodge a complaint with Department of Personal Data Protection Malaysia under the purview of the Malaysian Ministry of Communications and Digital.
Roll96 may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. You will be notified of any material changes via email or a prominent notice on the Platform. The "Effective Date" at the top of this document will be updated whenever an amendment is made.
The four core pillars that define our approach to protecting the personal data of members in Malaysia.
Every aspect of our data processing complies with Malaysia's Personal Data Protection Act 2010, without exception.
SSL 256-bit encryption protects all data in transit. Personal data is stored in encrypted form on our secure servers.
Your personal data will never be sold or shared with third-party advertisers for marketing purposes without your consent.
Access, correct, or delete your data at any time. Withdraw marketing consent easily with no questions asked.
The concrete steps we take every day to keep our members' personal data secure.
Independent security experts conduct quarterly penetration testing and compliance audits to identify and address vulnerabilities before they can be exploited.
Malaysian member data is stored in certified data centres located in the Southeast Asian region. All cross-border data transfers are carried out in accordance with strict legal safeguards.
Roll96 has a dedicated DPO responsible for overseeing all privacy matters, ensuring PDPA compliance, and serving as the primary point of contact for member privacy enquiries.
Our SIEM system monitors suspicious activity around the clock. Any unauthorised attempt to access member data is detected and automatically blocked in under one second.
All Roll96 staff undergo mandatory annual data protection training. Access to member data is restricted to those who genuinely require it to perform their duties.
In the event of any security incident affecting your data, Roll96 is committed to notifying you and Malaysia's Personal Data Protection Department within the timeframe stipulated by law.
Your privacy isn't just a promise — it's our written commitment. Join over 500,000 Roll96 members across Malaysia and enjoy a betting experience that is safe, fair, and fully protected.
For users aged 18 and above only. Your data is protected under Malaysia's PDPA 2010.